Support Tickets
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3
In Progress
2
Resolved Today
2
Critical
2
SLA Breaches
3
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| Ticket | Subject | Priority | Status | Assigned | Response | Actions |
|---|---|---|---|---|---|---|
TKT-2847 Billing | Payment gateway timeout during checkout Arjun Mehta · TechCorp Solutions | Critical | Open | — | 2h 18m 1 | |
TKT-2842 Account | SSO login failing for enterprise users Nadia Volkov · Enterprise EU GmbH | Critical | In Progress | JO James | 20m 12 | |
TKT-2846 Video Calls | Video call audio drops after 15 minutes Fatima Al-Hassan · Global Operations Ltd | High | In Progress | SC Sarah | 45m 4 | |
TKT-2844 AI Features | TrueVoice AI not translating Spanish correctly Isabella Torres · LatAm Group | High | Open | — | 6h 30m 1 | |
TKT-2839 Integrations | API rate limit errors on webhook endpoint Lena Müller · DevHaus GmbH | High | Open | — | 1h 30m 2 | |
TKT-2845 Video Calls | Cannot export meeting recordings David Kim · Innovate Co | Medium | Pending | MW Marcus | 1h 5m 6 | |
TKT-2843 Billing | Subscription plan not reflecting after upgrade Raj Patel · StartupX India | Medium | In Progress | PN Priya | 30m 8 | |
TKT-2840 Video Calls | Meeting participant limit not enforced Omar Farouk · MENA Tech UAE | Medium | Resolved | SC Sarah | 55m 3 | |
TKT-2838 Account | Two-factor authentication codes not arriving Kwame Asante · Africa Hub Kenya | Medium | Closed | PN Priya | 2h 0m 7 | |
TKT-2841 Billing | Invoice PDF shows incorrect tax amount Chen Wei · APAC Tech Singapore | Low | Resolved | MW Marcus | 1h 10m 5 |